Desk Top Technician

Reports to:                           Director, IT 

FLSA status:                        Hourly (Non-exempt) 

Hours per week:                  27 Hours, Part-time 

Campus:                               Melbourne 
Schedule:                             Monday-Wednesday: 7:30 am-3:30 pm

 

 

Job Summary: 

This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issue; setup, removal and maintenance of end user devices, meeting company and user requirements. 

 

·         Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues (3 John 1:8) 

·         Provide friendly, courteous, and quality IT support for all users (staff and volunteers) 

·         Prioritize, identify and/or escalate tickets to resolve them in a timely manner 

·         Document actions during the ticket resolution and ensure timely resolution (Philippians 2:3) 

·         Perform set-up, configuration and ongoing usability of devices, peripheral equipment and software within established standards and guidelines 

·         Ability to complete multiple simultaneous projects in a timely manner 

·         Capable of resolving more complex issues requiring detailed systems and applications knowledge 

·         Maintain regular maintenance of devices to include computers, projectors, and other devices (1 Thessalonians 4:11) 

·         Walk staff and/or volunteers through problem-solving process (Proverbs 2:6) 

·         Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems 

·         Create accounts on different OS and SaaS platforms as part of on-boarding process (1 Corinthians 14:40) 

·         Support audio and video equipment in conference rooms and classrooms (1 Thessalonians 5:11) 

·         Manage and monitor internal assets to ensure accurate inventory records 

·         Stay current with IT environment, changes and updates (Galatians 6:9) 

·         Pursue, recommend and implement new methods, processes and materials/equipment for improvement 

·         Preferred Associates degree and/or 1+ years help desk experience and/or training 

·         Function as a productive part of the church staff and attend staff meetings 

·         Other duties as assigned by supervisor 

 

Job Skills and Competencies: 

·         Must have good technical understanding and ability to pick up new tools quickly 

·         Previous IT helpdesk and ticketing system experience 

·         Knowledge of and experience with routers, switches, network connections and devices 

·         Knowledge of IOS and Chrome OS Devices

·         Advanced knowledge of Windows office/Microsoft OS and other Microsoft products 

·         Knowledge of computer hardware components and peripherals 

·         Learn and work with new technology 

·         Maintain confidentiality of all personal and company information (Philippians 2:4) 

·         Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format 

·         Efficient task switching ability (Ephesians 4:3) 

·         Ability to work independently and/or as part of team 

·         Attention to detail 

 

Other Qualifications: 
·         Calvary Chapel must be your home church with regular attendance
·         Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude (Philippians 2:3)
·         Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
·         Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor 
·         Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
·         Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35)
·         Fruit of the Spirit is consistently displayed in your life, as a reflection of God’s love to colleagues and visitors (Galatians 5:22-23)